Your Privacy Matters at l3334

1 Data We Collect

l3334 collects personal data from players to operate the platform, verify identities, process financial transactions, personalise the gaming experience, and meet legal obligations. The categories of personal data we collect include the following.

1.1 Registration Data

When you create a l3334 account, we collect the information you provide during sign-up, which includes:

• Full legal name as it appears on your identity document
• Date of birth (to verify that you meet the 18+ age requirement)
• Residential address (city, district, and postal code in Bangladesh )
• Email address
• Mobile phone number (used for OTP verification and account notifications)
• Preferred currency (Bangladeshi Taka ৳)
• Username and hashed password (we never store passwords in plain text)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer process, we may collect copies of official documents, including:

• Bangladesh National Identity Card (NID) — front and back
• Valid passport or birth certificate
• Proof of address (utility bill, bank statement, or government letter dated within 3 months)
• Mobile wallet registration details (bKash, Nagad, Rocket, or Upay account information)
• Selfie photograph with identity document (requested in high-risk verification cases)

1.3 Financial Transaction Data

• Deposit and withdrawal amounts, dates, and payment methods used
• Mobile wallet transaction reference numbers
• Bank account or card details where bank transfer is used
• Running account balance history for audit and dispute purposes

1.4 Gaming Activity Data

• Games played, bet amounts, win/loss outcomes, and session durations
• Sports markets wagered on (e.g., BPL cricket matches, T20 World Cup events)
• Bonus claims, wagering progress, and promotion participation history
• Responsible gaming tool settings (deposit limits, self-exclusion status)

1.5 Technical & Device Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Session timestamps, login history, and page interaction logs
• Cookie identifiers and similar tracking data (see Section 5)

1.6 Communications Data

When you contact l3334 via live chat, email, or any other support channel, we retain records of those communications, including the content of your messages and any attachments you provide, for quality assurance and dispute resolution purposes.

2 How We Collect Your Data

l3334 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal request, contact support, or participate in a promotion.
• Automatically — through cookies, server logs, and analytics tools that capture your interactions with the l3334 platform as you browse and play.
• From payment processors — bKash, Nagad, Rocket, Upay, and bank transfer partners share transaction confirmation data with us when you initiate a deposit or withdrawal.
• From identity verification services — third-party KYC and fraud-screening providers may return verification status results to l3334 in connection with your identity checks.
• From game providers — game studios and software providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi) may share aggregated game session data with l3334 for platform management purposes.

3 Purpose of Data Processing

l3334 processes your personal data only for specific, legitimate purposes. The table below sets out the primary purposes for which your data is used and the legal basis for each type of processing.

l3334 will not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent or establishing a separate legal basis for doing so.

4 Data Sharing & Third Parties

l3334 does not sell or rent your personal information to third parties. We may, however, share your data with carefully selected partners and service providers who assist us in operating the Platform, subject to strict confidentiality and data protection obligations. The categories of third parties who may receive your data are as follows.

4.1 Payment Service Providers

When you make a deposit or request a withdrawal, your transaction details are shared with the relevant payment provider (bKash, Nagad, Rocket, Upay, or your bank) to the extent necessary to process the payment. These providers are independent data controllers for their own transaction records.

4.2 Identity Verification Providers

l3334 may use third-party KYC and fraud-detection services to verify the identity of players and screen accounts against sanction lists. These providers receive only the minimum data required to perform verification and are contractually prohibited from using your data for any other purpose.

4.3 Game Software Providers

Game studios integrated into the l3334 Platform (including but not limited to Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming) may receive your player account identifier and bet data to deliver game sessions. These providers do not receive your full identity information unless specifically required for a particular game or tournament feature.

4.4 Regulatory and Law Enforcement Authorities

l3334 may disclose your personal data to competent authorities when required to do so by law, court order, or regulatory directive, including in connection with anti-money laundering investigations or responses to officially sanctioned data requests. Where lawful to do so, we will notify you of any such disclosure.

4.5 Platform Infrastructure Providers

We use cloud hosting, data storage, and content delivery partners to operate the l3334 platform. These providers act as data processors on our behalf under binding data processing agreements and may not use your personal data independently.

5 Cookies & Tracking Technologies

l3334 uses cookies and similar technologies (such as local storage and session tokens) on its Platform. Cookies are small text files stored on your device that help us recognise you, maintain your session, and improve Platform functionality.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies — These are essential for the Platform to function. They manage your login session, maintain your authenticated state, and protect against cross-site request forgery (CSRF). These cookies cannot be disabled without breaking core Platform functionality.
• Performance and Analytics Cookies — These collect anonymised data about how players navigate the Platform — which pages are visited, how long sessions last, and which features are used most. We use this information to improve Platform performance and user experience.
• Functional Cookies — These remember your preferences, such as your preferred language, display settings, and last-visited game category, so you do not have to reconfigure these settings on every visit.
• Fraud Prevention Cookies — These help us identify unusual patterns of behaviour that may indicate fraud, bot activity, or account compromise, and contribute to responsible gaming monitoring.

5.2 Managing Cookies

You may control or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging into your l3334 account. Disabling analytics or functional cookies may degrade your experience on the Platform but will not prevent basic access. l3334 does not use advertising cookies or share cookie data with ad networks.

6 Data Retention

l3334 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying applicable legal, accounting, and reporting requirements. The following general retention periods apply:

• Active account data — Retained for the full duration of your account's active status plus a minimum of 5 years after account closure, in line with AML record-keeping obligations.
• KYC documents — Retained for a minimum of 5 years from the date of submission or from the date the account is closed, whichever is later.
• Financial transaction records — Retained for a minimum of 5 years from the transaction date for audit and compliance purposes.
• Customer support communications — Retained for 2 years from the date of the last communication in a support thread, unless the communication relates to an ongoing dispute or investigation.
• Technical and device logs — Retained for up to 12 months for security monitoring and fraud detection purposes, then deleted or anonymised.
• Marketing consent records — Retained for the duration of your account plus 2 years to demonstrate compliance with consent obligations.

On expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to an identifiable individual.

7 Your Privacy Rights

l3334 respects your rights over your own personal data. As a registered player, you are entitled to exercise the following rights by submitting a written request to our support team at [email protected]:

• Right of Access — You may request a copy of the personal data l3334 holds about you, along with information about how it is being used.
• Right to Rectification — If any of your personal data held by l3334 is inaccurate or incomplete, you may request that we correct or update it.
• Right to Erasure — You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that certain data must be retained to comply with legal obligations and cannot be deleted on request.
• Right to Restriction — In certain circumstances, you may ask l3334 to restrict the processing of your personal data while a dispute or investigation is ongoing.
• Right to Object — Where processing is based on legitimate interests, you may object to that processing. You have an unconditional right to object to direct marketing at any time.
• Right to Withdraw Consent — Where processing is based on your consent (e.g., receiving promotional emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

l3334 will acknowledge all privacy rights requests within 3 business days and will provide a substantive response within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We may ask you to verify your identity before acting on a request to protect against unauthorised access to your data.

8 Data Security Measures

l3334 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against unauthorised access, loss, alteration, or disclosure. Our security framework includes the following practices.

• SSL/TLS Encryption — All data transmitted between your device and l3334's servers is encrypted using TLS 1.2 or higher, preventing interception during transit.
• Password Hashing — Passwords are never stored in plain text. l3334 uses industry-standard cryptographic hashing algorithms to protect stored credentials.
• Access Controls — Access to personal data is restricted on a strict need-to-know basis. Only authorised l3334 staff with a legitimate operational need may access player records, and all access is logged.
• OTP Two-Factor Authentication — Players are encouraged to enable OTP-based two-factor authentication for an additional layer of account security.
• Regular Security Reviews — l3334 conducts periodic reviews of its data security practices, including vulnerability assessments of its platform infrastructure.
• Incident Response — In the event of a data security incident that affects your personal data, l3334 will notify affected players and take immediate remediation steps in accordance with applicable requirements.

While l3334 maintains robust security controls, no digital platform can guarantee absolute security. You also have a responsibility to keep your account credentials confidential and to use a strong, unique password for your l3334 account. If you suspect your account has been compromised, contact support immediately.

9 Children's Privacy

l3334 is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. If we become aware that a registered account belongs to a person under 18, we will immediately suspend that account, delete the associated personal data to the extent permitted by law, and take appropriate action in accordance with our Terms & Conditions.

l3334 uses age verification checks during the registration process, including date-of-birth collection and KYC document review, to prevent minors from creating accounts. These controls are an integral part of our responsible gaming commitment.

10 Updates to This Policy

l3334 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will update the effective date shown at the top of this page. Where a change significantly affects how we use your personal data, we will provide advance notice via your registered email address or via a platform notification.

Your continued use of the l3334 Platform after the effective date of a revised Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this page regularly. If you object to any changes, you may contact us to exercise your privacy rights or to request account closure.

Contact Us About Privacy

For any questions, concerns, or requests relating to this Privacy Policy or to the handling of your personal data by l3334, please reach out to our support team:

• Email (plain text, not a link): [email protected]
• Live chat: available 24/7 in English via the l3334 Platform
• Subject line for privacy queries: "Privacy Policy Enquiry"

l3334 is committed to resolving all privacy-related concerns in a timely, transparent, and fair manner. We aim to respond to all written privacy enquiries within 3 business days.